Get in Touch with Grace Digital – We’re Here to Help!

We accept major online payment channels, mobile wallets including easypaisa, jazzcash, nayapay, sadapay, cash, bank transfers, and offer cash on delivery for your convenience.

We offer both local and nationwide shipping options. Shipping rates vary depending on the weight of your order and your location. You can view the shipping costs at checkout before completing your purchase.

Currently, we only ship within Pakistan. However, we are looking to expand our international shipping options in the future.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier's website.

We offer a hassle-free return and exchange policy within 30 days of delivery. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.

Orders can be canceled or modified within 24 hours of purchase. Please contact our customer support team as soon as possible with your order details to request any changes.

Yes, we regularly run promotions and offer discount codes to our customers. Stay updated on our latest offers by subscribing to our newsletter or following us on social media.

Yes, we take the security of your personal and payment information very seriously. Our website is secured with SSL encryption, and we only use reputable payment gateways to process transactions.

You can contact our customer support team via email at [email protected] or by phone at +92 307 6868582. Our support hours are Monday to Friday, 11:00 AM to 11:00 PM (PKT).

Yes, in addition to selling products, we offer a range of services including remote and physical services such as web development, printing, scanning, composing, designing, and more.

Absolutely! Our knowledgeable staff is available to assist you in selecting the right products to meet your needs. Visit our physical store in E-11/3 Islamabad for personalized assistance or contact us online.

Yes, you can schedule service appointments for tasks such as device repair, software installation, or consultation for web development and other tech-related services. Contact our customer support team to book an appointment.

Yes, we occasionally host workshops and provide educational resources on topics such as technology trends, software tutorials, and product demonstrations. Follow us on social media or subscribe to our newsletter to stay informed about upcoming events.

Yes, we are actively involved in supporting local community initiatives and sponsorships. Follow us on social media to learn more about our involvement and upcoming events.

Yes, absolutely. We strive to ensure that the product images displayed on our website accurately represent the items you will receive. We take great care to photograph our products in high quality and provide detailed descriptions to give you a clear understanding of what to expect. In the rare event that there are any discrepancies between the product you receive and the one pictured, please don't hesitate to contact our customer support team for assistance. Your satisfaction is our top priority, and we're here to address any concerns you may have regarding your purchase.

You can view your sales receipt in the following ways:

1. Email: After completing your purchase, a sales receipt is typically sent to the email address you provided during the checkout process. Check your inbox for an email from us containing your receipt. If you can't find it in your inbox, please also check your spam or junk folder.

2. Order Confirmation Page: If you created an account on our website before making your purchase, you may be able to view your sales receipt by logging into your account and accessing your order history. The order confirmation page often includes a printable version of your receipt.

3. Order Confirmation Email: Immediately after placing your order, you should receive an order confirmation email. This email typically includes a summary of your order, including the items purchased, total amount paid, and a link to view or print your sales receipt.

4. Customer Service: If you're unable to locate your sales receipt using the methods above, please don't hesitate to contact our customer service team. We'll be happy to assist you in retrieving a copy of your receipt or providing any additional information you may need.

Ensuring you have access to your sales receipt is important for record-keeping purposes, warranty claims, and potential returns or exchanges. If you have any further questions or need assistance, feel free to reach out to us.

Returning an item is simple, and we want to ensure you have a hassle-free experience. Here's a step-by-step guide on how to return an item:

1. Initiate the Return: If you decide to return an item, please contact our customer support team within 07 days of receiving your order. You can reach us via email at [email protected] or by phone at +92 307 6868582. Provide your order number and details of the item you wish to return.

2. Receive Return Instructions: Once your return request is processed, our customer support team will provide you with instructions on how to return the item. This may include information on where to send the item and any required documentation.

3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation that came with it. Make sure the item is securely packaged to prevent damage during transit.

4. Ship the Item: Send the item back to us using a trackable shipping method. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

5. Await Confirmation: Once we receive the returned item and verify its condition, we will process your refund or exchange according to our return policy. Refunds are typically issued to the original payment method used for the purchase.

6. Receive Refund/Exchange: Depending on the payment method and processing time of your bank or payment provider, it may take some time for the refund to reflect in your account. We will notify you via email once the refund or exchange has been processed.

Our goal is to make the return process as smooth as possible for you. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help!

We strive to keep our inventory well-stocked to meet the needs of our customers. If an item is currently marked as "out of stock," here are a few things you can do:

1. Backorder Option: Depending on the item, we may offer a backorder option, allowing you to place an order for the item even though it's currently out of stock. This ensures that you'll receive the item as soon as it becomes available again.

2. Waitlist: You can join a waitlist for the out-of-stock item. This way, you'll be notified via email as soon as the item is back in stock, giving you the opportunity to purchase it before it sells out again.

3. Check for Updates: Keep an eye on our website or social media channels for updates on restocked items. We often announce restocks and new arrivals, so you'll be among the first to know when the item you're interested in is available again.

4. Contact Customer Support: If you're eager to purchase a specific item and would like more information about its restock status, feel free to contact our customer support team. They can provide you with an estimated restock date or assist you with alternative options.

While we can't guarantee immediate restocking for all items, we're committed to providing you with the best shopping experience possible. Your feedback and requests help us prioritize restocking efforts, so please don't hesitate to reach out if there's a particular item you'd like to see back in stock.